Our Commitment to Supply & Delivery Excellence
Saja Specialized Foundation – Publishing and Educational Services Sector aims to deliver a reliable supply and shipping experience meeting the needs of schools, institutes, and individuals, ensuring curricula and materials arrive in pristine condition and on schedule.
1. Shipping Logistics & Scope
Delivery options depend on client location, order volume, and available transportation channels. Transit duration and applicable fees are confirmed upon order finalization.
- Delivery coverage: We provide distribution across Yemeni governorates and cities via verified transport partners or direct logistical dispatch.
- Fees & rates: Applicable shipping or courier costs are clearly indicated prior to final order confirmation.
2. Processing & Delivery Timelines
Fulfillment duration varies based on stock availability, consignment size, destination, and selected shipping tier. Expected schedules are communicated upon order confirmation.
We make every effort to honor delivery timelines, accounting for emergency geographic or transportation contingencies.
3. Handling Damaged or Discrepant Products
If an item arrives damaged in transit or differs from confirmed specifications, please notify us immediately through our official channels:
- Describe the issue and provide the order number or verified purchase document.
- Attach clear photos illustrating the damage or discrepancy where feasible.
- Our quality assurance team reviews the report to immediately dispatch replacement copies or supply missing quantities at zero extra charge.
4. Returns & Replacement Policy
Returns or replacements may be requested in eligible cases such as:
- Receipt of a damaged copy or substantial printing defect affecting instructional use.
- Receipt of an entirely different product from the approved order specification.
- Unexplained shortage in verified order quantities.
Items returned or replaced must remain in their original, unused condition.
5. School Orders & Excess Copies
Institutional school orders and surplus inventory returns are governed by specific written supply contracts. Advance coordination regarding returnable surplus is recommended.
6. Digital Materials & Media
Audio files, digital teaching resources, and eBooks are non-refundable once download links or credentials have been granted.
7. Inquiries & Tracking
Our logistics and customer service teams are ready to assist with dispatch and shipment tracking:
- Phone / WhatsApp: +967 781 818 809 - +967 781 818 810
- Email: info@saja-edu.com
- Address: Republic of Yemen — Sana'a